PEOPLE AND PERFORMANCE MANAGEMENT

PEOPLE CHANGE MANAGEMENT

PEOPLE DEVELOPMENT

Workshop Objectives By the end of the workshop, participants will: Understand what design thinking is Understand the differences between design thinking and conventional problem solving Learn the design thinking process Learn the various tools, techniques and templates used in design thinking Apply these tools taught into real life environment and situations Uncover customers’ UNMET needs, UNARTICULATED needs and UNDREAMT needs Achieve customer delights and business growth.

PERSONAL EFFECTIVENESS

VISION LEADERSHIP

Workshop Description:

Failing to plan is planning to fail.
As we embark on our entrepreneurial or business journey, we have many elements in our business that we need to think of, to manage and to deploy. In order for the various business elements to function seamlessly, efficiently and effectively, we need a great plan.
Purpose:
o To equip the learners with knowledge and skills of business planning
o To guide the learners to plan for their business
Learning Outcome
At the end of the workshop, the learners should be able to:
o Interpret business plan outline and objectives of their business plan
o Identify and extract necessary information from relevant sources for inputs into their business plan
o Draft business plan in consultation with key stakeholders to ensure alignment with organizational objectives
o Present draft business plan to relevant stakeholders for endorsement.
Learners should know about the following topics:
o Business plan outline
? Executive summary
? Organizational description
? Market analysis
? SWOT Analysis
? Products /services
? Strategies and implementation
? Management
? Financial
? Resources
o Objectives and components of business plan
o Organizational objectives
o Relevant stakeholders to consider
o Linkage between business plans and organizational objectives

Workshop Duration: 2 days

Workshop Methodology:
This workshop will be delivered with a good blend of mini-lectures, examples, discussions, plan preparations and actual

Workshop Description
This is a fun and dynamic workshop that will equip you with a set of effective tools, techniques and templates on negotiation. Winning in negotiation is about creating the win-win climate, exploring the possibilities and agreeing on the best possible outcomes. Learning Outcomes
At the end of the workshop, the learners should be able to:
o Plan and prepare alternatives and outcomes for both parties in negotiations to support negotiation objectives.
o Open the negotiation effectively
o Apply communication and conflict resolution techniques to achieve desired negotiation outcomes.
o Finalise negotiation and take necessary follow-up actions to close negotiation.
o Monitor and evaluate negotiation outcomes against objectives in accordance with organisational procedures. Workshop Content
- Welcome and ice breaking
1. Module 1: Introduction to Negotiation
2. Module 2: Preparation:
a. Power
b. Roles
c. Organizational Objectives
d. Market Conditions
e. Interdependence
f. Strategy
g. Early Records
3. Module 3: Opening
4. Module 4: Communication and Conflict resolution techniques
5. Module 5: Bargaining
6. Module 6: Finalising
7. WSQ Assessment
The “It’s a ZOO Out There” Simulation Game:
Experience the heat of negotiation as the participants compete to negotiation the best deals for their organizations,
putting all the negotiation techniques they have learnt into the practical fun game.
Played two rounds, this game simulate the dynamics of a market condition in the midst of transactional negotiation.

Intended Audience:
This course is designed for anyone who needs to negotiate as a major part of their job: entrepreneurs, businessmen, salespersons, managers, supervisors, team leaders, purchasers.

Workshop Methodology
This highly interactive workshop will be conducted with a good blend of instruction, discussions, case studies and simulation games. Participants will enjoy the fun yet realistic negotiation practices with their fellow participants during the “It’s a ZOO out there” game.

Workshop Duration: 2 Days

WORKSHOP DESCRIPTION: Lean is about doing “more” with “less”. It is a systematic and data driven method to improve efficiency in their work processes. LEAN will focus your service organization on the Value Added activities and eliminate the Non-Value-Adding activities. Many people associate Lean Management with manufacturing industry. Few people realize that Lean Management’s principles, concepts, tools and techniques can be applied to the Service Industry (Banks, insurance, healthcare, hospitals, retails, logistics, transportation, etc.) to achieve great savings from productivity by eliminating needless “waste” in the service industry.

Course Content
? Introduction and understanding of LEAN
o Overview of LEAN and Six Sigma and their differences and benefits
o 5 Key LEAN principles
o Application of Six Sigma and Lean to Service Industry
? Flowcharting your work process to identify “pain points”
o SIPOC o Value Stream Map
? Application of some LEAN tools to analyze problem areas
o Chart and Trend Analysis – E.g. Pareto Chart, Histogram
o Ishikawa or Fish bone diagram
o FMEA ? Knowing the 7 types of waste (TIMWOOD)
? Step by step implementation of the lean tools to reduce or eliminate wastes
o 5S
o Poka Yoke
o JIT ? Implementation of a Continuous Improvement Process
o What is Kaizen o Success criteria and challenges to implement Kaizen
o Steps to implement Kaizen

Intended Audience
Entrepreneurs, Business Owners, Heads, Senior Level Managers, team leaders and supervisors from any service industry responsible for Strategic Program Management, Continuous Improvement and Innovation, Business Excellence, process engineering, manufacturing, service delivery processes and organizational effectiveness.

Workshop Methodology
This highly interactive workshop will be conducted with a good blend of instruction, discussions and case studies. Participants will enjoy solving several real life problems using the techniques taught.

Workshop Duration: 2 Days

Participants will learn Problem Solving and Decision Making tools, techniques and templates to help them solve workplace problems effectively and efficiently.
The two day workshop will bring the participants through an exciting journey of SPADIE (Symptom, Problem, Analysis, Decision, Implementation, Evaluation). Participants are encouraged to bring their workplace problem as case study during the class.